Check out our most frequently asked questions below. If you still need help, please contact us here.
Orders
How does the ordering process work?
Start by selecting your product and customization options or request a quote. Once your design and details are approved, we move into production and keep you updated throughout the process.
Is there a minimum order quantity?
Minimums vary by product. Many items can be ordered with low or no minimums, while bulk orders receive the best pricing.
Do you offer bulk pricing?
Yes. We offer tiered pricing based on quantity. The more you order, the lower your cost per item.
What is included in the price?
Pricing typically includes the garment and one logo placement (print or embroidery). Additional locations or customization may have an added cost.
Can I receive a sample before placing a full order?
Yes, we can provide a sample so you can review the quality and design before moving forward with a larger order.
Can I bring my own garments for printing?
Yes, but we recommend using our products to ensure the best print quality and consistency.
How can I receive a quote?
You can request a quote directly through our website or contact us with your product, quantity, and design details.
Decoration & Artwork
What decoration methods do you offer?
We offer a variety of decoration methods, including embroidery, screen printing, direct-to-film (DTF), direct-to-garment (DTG), laser engraving, debossing, and UV DTF transfers. We will recommend the best option based on your product and design.
Which decoration method is best for my order?
The best method depends on your quantity, design, and garment type. We guide you through the process to ensure the best quality and cost-effective result.
What is embroidery and when should I choose it?
Embroidery is stitching your design directly into the garment. It is ideal for polos, hats, jackets, and uniforms, providing a clean, durable, and professional look.
What is screen printing?
Screen printing is best for larger orders and simple designs. It offers vibrant colors and long-lasting results at a lower cost per item for bulk quantities.
What is DTF (Direct-to-Film) printing?
DTF printing transfers your design onto garments using heat. It is ideal for smaller orders, detailed artwork, and multi-color designs.
What is DTG (Direct-to-Garment) printing?
DTG prints directly onto the fabric and is best for highly detailed or full-color designs, especially on cotton garments.
What is laser engraving or debossing?
Laser engraving and debossing are used on items like leather, patches, and promotional products to create a clean, etched or pressed design for a premium look.
What are UV DTF transfers?
UV DTF transfers are used for hard goods like tumblers, bottles, and promotional items. They provide a durable, high-quality finish for logos and graphics.
What file types do you accept?
We accept PNG, JPG, PDF, AI, and EPS files. Vector files are preferred for the best quality.
Can you help with artwork or logo edits?
Yes. We can assist with artwork setup, edits, and logo preparation to ensure your design looks its best.
Is there a setup or digitizing fee?
A one-time digitizing fee may apply for embroidery. Simple text designs may not require a fee.
Shipping & Productionn
What is your standard turnaround time?
Standard turnaround time is typically 5–7 business days after final approval. Larger or more complex orders may require additional time.
When will my order ship?
Orders ship once production is complete. You will receive tracking information once your order is on the way.
What shipping options do you offer?
We offer standard and expedited shipping options depending on your timeline and location.
Returns & Issues
Can I return custom items?
Because all items are custom-made, returns are not accepted unless there is a defect or issue with your order.
What if there is an issue with my order?
If there is an issue, please contact us right away. We will review and work quickly to resolve it.
When will I receive my refund (if applicable)?
Approved refunds are processed promptly. Timing may vary depending on your payment method.
Do you offer company stores or employee ordering programs?
Can you create a custom online store for our team’s apparel?
Yes. We can create custom online stores for your team, allowing employees to order approved apparel with ease.